Last updated October 2026
Who we are
Graft & Comb is run by a sole trader and their team, based in Manchester, UK. We’re responsible for the personal information you share with us. You can contact us about it at graftandcomb@yahoo.com.
What we collect
When you contact us by email, Instagram or the enquiry form, we collect your name, phone number, email address, business name and anything you tell us about your project. If you become a client, we also keep our written agreement, invoices and payment records.
How we use it
To reply to your enquiry, give you a quote, build and look after your website, and keep business and tax records. We do this because you’ve asked us to (steps before a contract), to carry out our contract with you, for our legitimate interest in running our business, and to meet legal duties such as keeping tax records. We won’t send you marketing unless you ask us to.
Who we share it with
We never sell your details. They’re only held by the services we use to run the business, such as our email provider and Instagram, and, for website work, the platforms we build on (Lovable or Shopify).
How long we keep it
Enquiries that don’t go ahead are deleted after 12 months. Client records are kept for 6 years for tax purposes.
Your rights
You can ask to see, correct or delete the information we hold about you, or object to how we use it. Just email us. If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
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